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Sonata Software to offer
Microsoft Dynamics CRM tailored for the Information
Technology Enabled Services industry
Introducing SonnetITeS
, an integrated business solution built on Microsoft
Dynamics CRM3.0 that allows companies to enhance
customer service and improve sales & marketing
process
BANGALORE, India - March 13, 2007
Sonata Software, a Global Systems
Integrator and Solution Provider on Microsoft
products, today announced the launch of SonnetITeS,
a solution built on Microsoft Dynamics CRM 3.0,
Microsoft's Customer Relationship Management (CRM)
solution. Targeted at Information Technology Enabled
Services (ITeS) and Business Process Outsourcing
(BPO) companies, this vertical framework has been
custom-made to suit the requirements of the ITeS
industry and is highly configurable to accommodate
specific business and workflow requirements.
SonnetITeS addresses the critical CRM needs in
the service and sales & marketing areas. The
solution empowers organizations by providing multi-channel
customer interactions, intelligent call routing,
automatic activity updating, interaction history
tracking, service plan management, customer satisfaction
tracking and portal integration. The solution
also provides seamless interfaces with Computer
Telephony Integration (CTI) service providers.
Sonata's deep domain expertise in the ITeS industry,
together with the Microsoft Dynamics CRM Analytics
Foundation add-on, data mining and work flow capabilities
of the Microsoft technology stack, allowed it
to deliver Key Performance Indicators and predictive
analysis models to address the key challenges
faced by the industry.
With over 100 successful installations
to its credit, Sonata is a leader in ERP and CRM
implementations and management, Business Intelligence
(Data Warehousing and Business Scorecards), Portal
Solutions, Application Development and Management,
Application Integration and Infrastructure Management.
Sonata has been a Microsoft industry partner for
16 years.
"Because of industry partners
such as Sonata, who offer value-added, industry-specific
solutions to our mutual clients worldwide, Microsoft
Dynamics CRM 3.0 continues to experience fast
growth across all segments and geographies,"
said Brad Wilson, general manager of Microsoft
Dynamics CRM at Microsoft Corp. "The powerful
combination of SonnetITeS, Microsoft Dynamics
CRM 3.0 and Microsoft Dynamics CRM Analytics
foundation offers a compelling value proposition
to the ITeS community."
Microsoft Dynamics CRM integrates
easily with Microsoft core products such as
Microsoft SQL Server 2005, the 2007 Microsoft
Office system, Microsoft Office SharePoint Server
2007 to simplify processes across the entire
organization. Familiar Microsoft user interface
with seamless integration with Microsoft applications
and CTI solutions make this attractive and cost
optimizing solution for ITeS organizations.
Mr. P V S N Raju , Vice President and Group
Head (Microsoft Technology Practice), Sonata
Software said "With our experience of implementing
over 100 enterprise applications and our proactive
investments in Microsoft technologies, we are
in a unique position to enable the ITeS industry
adopt SonnetITeS on Microsoft Dynamics CRM.
Our proven SonnetTORQ methodology enables customers
lower their total cost of ownership and substantially
increase returns on investments."
About Sonata Software
Limited
Sonata Software, headquartered in Bangalore,
India, is a leading IT Consulting and Services
company. Sonata's customers span across the
US, Europe and Asia-Pacific. Its portfolio of
services include IT Consulting, Application
Development, Application Management, Managed
Testing, Business Intelligence, Infrastructure
Management and Outsourced Product Development.
Sonata is listed on the Indian Stock Exchanges
and is SEI CMM Level 5 certified.
Sonata is a Gold Certified partner for Microsoft
and has dedicated Centers of Excellence on Microsoft
Dynamics and Business Intelligence. These centers
are focused on proactively building competency
and providing cutting-edge solutions to customers
to help them leverage the power of Microsoft
technologies.
For further information, please
contact :
Swati Sengupta
Sonata Software Limited
A.P.S. Trust Building,
Bull Temple Road N.R. Colony
Basavanagudi
Sonata Software Limited
Phone : + 91 80 2661 0330
swati.sengupta@sonata-software.com
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